ESSENTIAL DIVERSITY LIBRARY MANAGING DIVERSITY THE MANAGING DIVERSITY SURVIVAL GUIDE THE DIVERSITY TOOL KIT DIVERSE TEAMS AT WORK THE LENDING & DIVERSITY HANDBOOK THE LENDING & DIVERSITY WORKBOOK MANAGING DIVERSITY IN HEALTH CARE MANAGING DIVERSITY IN HEALTH CARE MANUAL WHAT IT TAKES BEYOND SANITY AND SURVIVAL How To Order Articles by Gardenswartz & Rowe   The Global Diversity Desk Reference Managing an International Workforce "This book provides amazingly rich sources of conceptual models, practical guides and training tools to lead, manage, facilitate, and coach an intellectual diverse workforce for higher creativity and performance in global business. I recommend the book without reservation." Kichiro Hayashi, professor, Intercultural Management and Communication, Graduate School of International Management, Aoyama Gakuin University, Tokyo, Japan Here is the broad overview you need to fully understand the challenges of diversity. Gardenswartz & Rowe show you how to: PART ONE: FOUNDATIONS OF GLOBAL DIVERSITY 1. Beyond Diversity: What Is Culture? 2. What is Global Diversity? PART TWO: MANAGING A GLOBAL WORKFORCE 3. Communicating Effectively Across Cultures 4. Maximizing Global Teams and Work Groups for Higher Performance 5. Managing Conflict in an International Environment 6. Problem Solving in Global Organizations PART THREE: DEVELOPING YOUR ORGANIZATION'S GLOBAL COMPETENCE 7. Systems for Using People Effectively in Global Organizations 8. Managing Performance in an International Workforce 9. You as a Tool: Leader as a Change Agent When working in a global setting, actions need to be informed by an acute awareness of diversity. And global diversity is too large (and too important) an issue for organizations to rely on the individual manager. Efforts to heighten awareness of diversity must be centralized and human resources is the key. This important resource written for human resource professionals offers a comprehensive guide on the topic of global diversity. It includes the most current research and a collection of much-needed tools. The contributors include the leading authorities on global diversity and this volume also includes a CD-ROM with electronic tools and templates that can be customized for use in any organization. A professional and impeccably researched guide to global diversity: Contributors to this volume represent the top names in the field. This important resource is filled with practical tools. Handy, single-volume reference is comprehensive in scoop. Includes a customizable CD-ROM. ISBN 0-7879-6773-4 $75.00 MANAGING DIVERSITY: A Complete Desk Reference & Planning Guide-Revised Edition-McGraw-Hill, 1998 Winner of the 1993 SHRM Book of the Year Award for Most Helpful HR Book Here is the broad overview you need to fully understand the challenges of diversity. Gardenswartz & Rowe show you how to: Recruit, retain, mentor, and promote diverse employees to eliminate high turnover rates. Build cohesive, productive, cross-cultural work teams Use assessment tools built around a host of diversity issues Gain fundamental knowledge to implement any diversity initiative Praise for the Previous Edition of Managing Diversity "It's a gold mine! I was excited to see that it truly is a complete desk reference. This book addresses every aspect of workplace diversity issues, from the individual, group, and organizational perspectives." -Jeanne Hartley, Manager of Training and Development, The Los Angeles Times "Managing Diversity is an outstanding, usable reference book loaded with answers on 'what to do' and 'how to do it' in managing our diverse work force." -David W. Jamieson, Ph.D., President, Jamieson Consulting Group Coauthor of Managing Workforce 2000 and Gaining the Diversity Advantage "Managing Diversity is well-written, comprehensive, user-friendly, sensitive, and a must read and library addition for all those whose mission includes work force diversity issues." -Jeffrey N. Wallace, Director, Workforce Diversity and EEO Sony Pictures Entertainment As you begin to implement diversity training in your organization, this complete guide is essential reading. It offers practical, usable tools. Worksheets, activities, and charts are provided for active implementation of the ideas presented in the book. Extensive resource section. (538 pages) ISBN 0-07-022004-2 $99.95 See related courses offered by Gardenswartz & Rowe THE MANAGING DIVERSITY SURVIVAL GUIDE A Complete Collection of Checklists, Activities, and Tips Irwin Professional Publishing (1994) Put theory into practice with these ready-to-use materials. Packed with over 80 activities, worksheets, charts, surveys, checklists (all on diskette!), and transparency masters, the Survival Guide walks you through everything from interviewing to communicating to coaching employees in a diverse workplace. The Guide's format-paperback, perforated, and 3-hole punched-lends itself to all diversity training environments, and provides you with ready-to-use, reproducible materials for any stage of diversity training. The Managing Diversity Survival Guide: Helps you assess your organization's need and readiness for diversity training Prepares you for potential difficulties in training sessions Improves communication and cooperation within the workforce. (200 pages) ISBN: 0-7863-0265-8 $39.95 See related courses offered by Gardenswartz & Rowe THE DIVERSITY TOOL KIT Irwin Professional Publishing (1994) The Diversity Tool Kit is designed to provide you with all the materials you need to launch your own successful diversity training program-for just $349. This unique "program-in-a-box" contains reproducible activity cards, sample agendas, skill-building exercises, questionnaires, and many other structured training tools that make it easy for you-to organize a comprehensive training program. From a "diversity trainer self-assessment" to a yardstick for measuring cross-cultural team growth to a complete guide to communication styles, this Tool Kit provides everything you need to: Customize a cost-effective diversity training program to the needs of your organization and its employees Anticipate and deal with emotionally charged issues surrounding culture, change, power, and prejudice Help employees move beyond mere awareness to proactive measures in dealing with diversity Boxed set of 100 training tools, 8 1/2 x 11) ISBN: 0-7863-0266-6 $349.00 DIVERSE TEAMS AT WORK Capitalizing on the Power of Diversity SHRM (2002) Diverse Teams at Work shows how organizations can maximize the productivity of diverse teams and make differences among team members, a plus, not a minus. This unique guide focuses on the human side of teamwork, and on helping teams build common ground, appreciate and capitalize on differences, and overcome the obstacles that diversity sometimes presents. Diverse Teams at Work provides: An analysis of how dimensions of diversity, from race, gender, and age to more subtle differences such as education, work function, and level, shape expectations and team behavior A model of team functioning, showing how the diversity of team members can influence each of the four aspects of how teams work Processes for building teams by fostering interdependence among employees Guidelines for starting new teams, integrating new members to the group, ending group experiences, and diagnosing problem spots Key tips for resolving conflicts, solving problems, and making decisions as a highly diverse group Fifty practical tools More Information click here. Not a book about statistical process measures or analytical problem solving approaches. Diverse Teams at Work will inspire your team to recognize and welcome its differences and clear the path for extraordinary accomplishment as it draws on the many and varied gifts of its diverse members. (251 pages) $29.95 THE LENDING & DIVERSITY HANDBOOK The Management Guide to Increasing Profits, Meeting Regulatory Requirements and Expanding Markets by Meeting the Diverse Needs of Your Community Irwin Professional Publishing (1996) The Lending & Diversity Handbook is a training and resource guide that leads you through the cultural and CRA compliance issues of today's banking industry. It shows you how to recognize and seize the many opportunities that abound in this new environment. And it helps you understand today's diverse customers and explore strategies for serving these "new" consumers effectively. The Handbook will expand your view of just who your profitable customers are and put diversity in the context of the banking industry's current reality. As it presents opportunities created by changing demographics, the Handbook also: Identifies myths and realities about banking in under served communities and shows you how to assess the demographics of your customer base Reviews government regulations Defines critical areas of excellence in lending relationships, products, and processes and illustrates their link to diversity Explains how cultural slights can negatively impact business and offers tips for dealing with cultural differences Discusses stereotypes and helps you examine your own assumptions If you are willing to invest in loyal and enduring relationships with those who have been a part of traditionally neglected communities, The Lending & Diversity Handbook will help you expand institutional profits and keep the American dream alive. (222 pages) ISBN 0-7863-0843-5 $50.00 THE LENDING & DIVERSITY WORKBOOK The Hands-on Guide to Increasing Profits, Meeting Regulatory Requirements, and Expanding Markets by Meeting the Diverse Needs of Your Community Irwin Professional Publishing (1996) In this companion to The Lending & Diversity Handbook, you will find a hands-on guide to the cultural and legal aspects of lending. Easy-to-use, easy-to-understand, and easy-to-apply, the Workbook includes learning activities that educate you about culture and stereotypes and help you learn how to reach and serve new communities. The Workbook explores avenues for expanding profits and increasing market share, compliance with CRA regulations, and capitalizing on the demographics of the marketplace. In addition to charts, activities, worksheets, and questions for discussion and review, the Workbook offers techniques for dealing effectively with diverse customers and creating new business opportunities in your community. It will help you: Adapt customer service practices to meet the needs of diverse customers Identify cultural differences that impact services, delivery, and interactions Deal with vexing diversity issues such as helping non-traditional borrowers build credit worthiness, overcome language barriers, and communicate expectations to customers unfamiliar with American banking regulations Design a marketing strategy with a long-term vision designed to build the mutual relationships that helps banks maximize profits and borrowers secure necessary loans The Lending & Diversity Training Workbook is a practical guide that will help you increase knowledge, skills, and growth while increasing profits and opportunities by tapping emerging and previously under served markets. (78 pages) ISBN 0-7863-0855-9 $9.95 MANAGING DIVERSITY IN HEALTH CARE How to Create and Manage Environments for Everyone Jossey-Bass Publishers (1998) Managing Diversity in Health Care offers professionals in the field an essential handbook for learning to become more culturally sensitive and responsive to both coworkers and patients in order to deliver quality health care services. This vital resource explains how to build productive work relationships, deal with complex issues of prejudice and bias, and communicate effectively within an increasingly diverse health care setting.  Chapter after chapter is filled with practical information, helpful suggestions, effective strategies, and models and checklists that are fundamental to creating a culturally competent health care organization. The book includes critical knowledge on a wide range of topics: Common misunderstandings that often occur in a cross-cultural environment Standards of privacy: the importance and criteria of status; beliefs about the body, healing, and dying; and other cultural factors that influence the health care experience Culturally sensitive ways to solicit relevant information Strategies for minimizing the negative effects of stereotyping The seven essential steps for affecting long-term organizational change Examples of real-life solutions implemented by health care organizations A current listing of the most useful books, videos, articles, newsletters, and published training materials on the topic of diversity With this book as a touchstone, staff at all levels-executives and direct care providers-can acquire the adaptability, knowledge, and openness needed to create a productive and harmonious work environment and provide sensitive and caring health services to all their patients. (224 pages) "This insightful and practical work should be required reading for managers, physicians, nurses, allied health caregivers and support staff, in order to overcome barriers to communication and change in dealing with an increasingly complex patient and employee base. I highly endorse this excellent book written by these outstanding authors." -Donald R. Oxley, Vice President and Executive Director, Kaiser Permanente  "A superb and complete reference guide on cultural diversity. This book provides insight into why health care providers do not reach their potential in differentiating themselves in the health care marketplace. Should be ready by all health care providers-a side of health care that is all too often forgotten." -James T. Yoshioka, President, MedCenters Division  ISBN 0-7879-4041-0 $39.95 See related courses offered by Gardenswartz & Rowe MANAGING DIVERSITY IN HEALTH CARE MANUAL Proven Tools and Activities for Leaders and Trainers Jossey-Bass Publishers (1999) Format: binder, reproducible, with disk 150 pages ISBN 0-7879-4393-2 $99.95 See related courses offered by Gardenswartz & Rowe What It Takes Good News from 100 of America's Top Professional and Business Women Doubleday (1987) This book explains and illustrates five factors at the heart of success for 100 highly achieving women and includes a test to assess yourself in these five areas. ISBN 0-385-23820-7 $10.00     Beyond Sanity and Survival A Personal Guide to Stress Management Revised Edition Gardenswartz & Rowe (1980, 1986) This personal workbook contains self-development activities to manage stress at the intrapersonal, interpersonal and organizational levels.$10.00 These books can be ordered through your favorite bookstore or directly through the following link:   Home | About Us | Services | Book List | Clients EIDI | Resource Center | Activity Center | Contact Us © Gardenswartz & Rowe, All Rights Reserved