ESSENTIAL DIVERSITY LIBRARY ORDER NOW Simply click here to download the order form and follow instructions.   TEAM EFFECTIVENESS MANAGING DIVERSITY EMOTIONAL INTELLIGENCE FOR MANAGING RESULTS IN A DIVERSE WORLD GLOBAL DIVERSITY DESK REFERENCE THE DIVERSITY TOOL KIT DIVERSE TEAMS AT WORK THE LENDING & DIVERSITY TRAINING WORKBOOK MANAGING DIVERSITY IN HEALTH CARE MANAGING DIVERSITY IN HEALTH CARE MANUAL — NEWLY UPDATED 2013 AND AVAILABE ON CD OR BYEMAIL WHAT IT TAKES BEYOND SANITY AND SURVIVAL ORDER NOW   EMOTIONAL INTELLIGENCE & DIVERSITY INSTITUTE Check out all the available books at Emotional Intelligence & Diversity Institute                            TEAM EFFECTIVENESS Emotional Intelligence and Diversity Institute, 2013   MANAGING DIVERSITY: A Complete Desk Reference & Planning Guide — Third Edition SHRM, 2010 Includes CD with all the tools, checklists and activities. This resource, that won SHRM's Book of the Year Award for HR professionals, provides conceptual information and over 80 reproducible checklists, assessments and training tools for managing diversity and creating a culture of inclusion. Chapters include information on diversity audits, measurement and evaluation, systems change, culture and communication. Gardenswartz & Rowe show you how to: Recruit, retain, mentor, and promote diverse employees to eliminate high turnover rates. Build cohesive, productive, cross-cultural work teams Use assessment tools built around a host of diversity issues Gain fundamental knowledge to implement any diversity initiative   “Complete” is a very accurate description for this reference guide. While the guide is filled with activity after activity, it also offers a wealth of material that is useful to all skill and knowledge levels. Whether you are designing your first diversity workshop, planning a major diversity initiative, conducting team building, providing individual diversity coaching or simply wanting to refresh your skill and knowledge, this guide offers something for everyone. From the detailed “Table of Contents” to the useful “Appendix” and all pages in between, you know immediately that this guide was designed by two people who do the work. With the addition of the CD-ROM, great design is now just a keystroke away – what a bonus! This guide is a staple on my book shelf and I have turned to it again and again for data collection, design ideas and reference materials. Highly recommended!!!   — Joy Hawkins, Principal Consultant, Joy Hawkins & Associates   Managing Diversity is my ‘go to’ resource for inclusion work.  From understanding the role diversity plays in a global business context to providing practical tools to measure diversity initiatives, Managing Diversity is a reference book every diversity practitioner should have. — Joy Errico, Director, Diversity and Inclusion, Staples, Inc.   This is an excellent, useful & very "user-friendly" reference -- the best in the field as far as I am concerned.   — Baraz Samiian, Ed.D., Organization Effectiveness Consultant, B. Samiian Associates   I can pick up the Managing Diversity Desk Reference and immediately generate ideas and find potential exercises to address a variety of complex inter-cultural situations. The adaptability of the exercises and tools on the CDRom make it possible to craft a customized intervention where the participants see the relevancy to their work. The book is one stop shopping for success!   — Jayna Johnson, Facilitation and Instructional Design International Humanitarian Organisation Praise for the Previous Edition of Managing Diversity "It's a gold mine! I was excited to see that it truly is a complete desk reference. This book addresses every aspect of workplace diversity issues, from the individual, group, and organizational perspectives." — Jeanne Hartley, Manager of Training and Development, The Los Angeles Times "Managing Diversity is an outstanding, usable reference book loaded with answers on 'what to do' and 'how to do it' in managing our diverse work force." — David W. Jamieson, Ph.D., President, Jamieson Consulting Group Coauthor of Managing Workforce 2000 and Gaining the Diversity Advantage "Managing Diversity is well-written, comprehensive, user-friendly, sensitive, and a must read and library addition for all those whose mission includes work force diversity issues." — Jeffrey N. Wallace, Director, Workforce Diversity and EEO Sony Pictures Entertainment As you begin to implement diversity training in your organization, this complete guide is essential reading. It offers practical, usable tools. Worksheets, activities, and charts are provided for active implementation of the ideas presented in the book. Extensive resource section. (538 pages) ISBN 78-1-586-44156-2 See related courses offered by Gardenswartz & Rowe     Emotional Intelligence for Managing Results in a Diverse World is a book that explains each part of the emotional intelligence and diversity model.  It provides a mirror and a map with of each of the four concepts so that the reader can gain insight and also begin a journey toward desired change.     The Global Diversity Desk Reference Managing an International Workforce Pfeiffer, 2003 Authors: Lee Gardenswartz, Anita Rowe, Patricia Digh and Martin Bennett "This book provides amazingly rich sources of conceptual models, practical guides and training tools to lead, manage, facilitate, and coach an intellectual diverse workforce for higher creativity and performance in global business. I recommend the book without reservation." Kichiro Hayashi, professor, Intercultural Management and Communication, Graduate School of International Management, Aoyama Gakuin University, Tokyo, Japan This resource offers a stragegic approach for managing international organizations for success in the worldwide marketplace. It provides practical advice, tools and techniques including a CD with reproducible activities, assessments and checklists. The authors show you how to: PART ONE: FOUNDATIONS OF GLOBAL DIVERSITY 1. Beyond Diversity: What Is Culture? 2. What is Global Diversity? PART TWO: MANAGING A GLOBAL WORKFORCE 3. Communicating Effectively Across Cultures 4. Maximizing Global Teams and Work Groups for Higher Performance 5. Managing Conflict in an International Environment 6. Problem Solving in Global Organizations PART THREE: DEVELOPING YOUR ORGANIZATION'S GLOBAL COMPETENCE 7. Systems for Using People Effectively in Global Organizations 8. Managing Performance in an International Workforce 9. You as a Tool: Leader as a Change Agent When working in a global setting, actions need to be informed by an acute awareness of diversity. And global diversity is too large (and too important) an issue for organizations to rely on the individual manager. Efforts to heighten awareness of diversity must be centralized and human resources is the key. This important resource written for human resource professionals offers a comprehensive guide on the topic of global diversity. It includes the most current research and a collection of much-needed tools. The contributors include the leading authorities on global diversity and this volume also includes a CD-ROM with electronic tools and templates that can be customized for use in any organization. A professional and impeccably researched guide to global diversity: Contributors to this volume represent the top names in the field. This important resource is filled with practical tools. Handy, single-volume reference is comprehensive in scoop. Includes a customizable CD-ROM. ISBN 0-7879-6773-4 $75.00     Updated and Revised on available CD THE DIVERSITY TOOL KIT Revised Edition Gardenswartz & Rowe (2009) This CD contains over 100 reproducible training activities with detailed directions for facilitation. Interactive activities are ready to use for diversity training, team building, and meetings to engage executives, HR staff, mangers and employees in understanding and supporting diversity and developing skills to work with others more effectively. From a "diversity trainer self-assessment" to a yardstick for measuring cross-cultural team growth to a complete guide to communication styles, this Tool Kit provides everything you need to: Customize a cost-effective diversity training program to the needs of your organization and its employees Anticipate and deal with emotionally charged issues surrounding culture, change, power, and prejudice Help employees move beyond mere awareness to proactive measures in dealing with diversity Checkout this list of activities $250.00 DIVERSE TEAMS AT WORK Capitalizing on the Power of Diversity SHRM (2003) Diverse Teams at Work shows managers and team members how to use differences on a team as an asset. In addition to conceptual information about how diverse teams build, it provides practical processes, tools and activities touse to increase teamwork and productivity. iverse Teams at Work provides: An analysis of how dimensions of diversity, from race, gender, and age to more subtle differences such as education, work function, and level, shape expectations and team behavior A model of team functioning, showing how the diversity of team members can influence each of the four aspects of how teams work Processes for building teams by fostering interdependence among employees Guidelines for starting new teams, integrating new members to the group, ending group experiences, and diagnosing problem spots Key tips for resolving conflicts, solving problems, and making decisions as a highly diverse group Fifty practical tools More Information click here. Not a book about statistical process measures or analytical problem solving approaches. Diverse Teams at Work will inspire your team to recognize and welcome its differences and clear the path for extraordinary accomplishment as it draws on the many and varied gifts of its diverse members. (251 pages) $35.00 THE LENDING & DIVERSITY TRAINING WORKBOOK The Hands-on Guide to Increasing Profits, Meeting Regulatory Requirements, and Expanding Markets by Meeting the Diverse Needs of Your Community Irwin Professional Publishing (1996) In this companion to The Lending & Diversity Handbook, you will find a hands-on guide to the cultural and legal aspects of lending. Easy-to-use, easy-to-understand, and easy-to-apply, the Workbook includes learning activities that educate you about culture and stereotypes and help you learn how to reach and serve new communities. The Workbook explores avenues for expanding profits and increasing market share, compliance with CRA regulations, and capitalizing on the demographics of the marketplace. In addition to charts, activities, worksheets, and questions for discussion and review, the Workbook offers techniques for dealing effectively with diverse customers and creating new business opportunities in your community. It will help you: Adapt customer service practices to meet the needs of diverse customers Identify cultural differences that impact services, delivery, and interactions Deal with vexing diversity issues such as helping non-traditional borrowers build credit worthiness, overcome language barriers, and communicate expectations to customers unfamiliar with American banking regulations Design a marketing strategy with a long-term vision designed to build the mutual relationships that helps banks maximize profits and borrowers secure necessary loans The Lending & Diversity Training Workbook is a practical guide that will help you increase knowledge, skills, and growth while increasing profits and opportunities by tapping emerging and previously under served markets. (78 pages) ISBN 0-7863-0855-9 $9.95 MANAGING DIVERSITY IN HEALTH CARE How to Create and Manage Environments for Everyone Jossey-Bass Publishers (1998) This resource serves as a handbook for becoming more culturally sensitive and responsive to both coworkers and patients in order to deliver quality health care. It focuses on building productive work relationships, managing prejudice and bias and communicating effectively in a culturally and linguistically diverse setting. Capter after chapter is filled with practical information, helpful suggestions, effective strategies, and models and checklists that are fundamental to creating a culturally competent health care organization. The book includes critical knowledge on a wide range of topics: Common misunderstandings that often occur in a cross-cultural environment Standards of privacy: the importance and criteria of status; beliefs about the body, healing, and dying; and other cultural factors that influence the health care experience Culturally sensitive ways to solicit relevant information Strategies for minimizing the negative effects of stereotyping The seven essential steps for affecting long-term organizational change Examples of real-life solutions implemented by health care organizations A current listing of the most useful books, videos, articles, newsletters, and published training materials on the topic of diversity With this book as a touchstone, staff at all levels-executives and direct care providers-can acquire the adaptability, knowledge, and openness needed to create a productive and harmonious work environment and provide sensitive and caring health services to all their patients. (224 pages) "This insightful and practical work should be required reading for managers, physicians, nurses, allied health caregivers and support staff, in order to overcome barriers to communication and change in dealing with an increasingly complex patient and employee base. I highly endorse this excellent book written by these outstanding authors." -Donald R. Oxley, Vice President and Executive Director, Kaiser Permanente  "A superb and complete reference guide on cultural diversity. This book provides insight into why health care providers do not reach their potential in differentiating themselves in the health care marketplace. Should be ready by all health care providers-a side of health care that is all too often forgotten." -James T. Yoshioka, President, MedCenters Division  ISBN 0-7879-4041-0 $55.00 See related courses offered by Gardenswartz & Rowe MANAGING DIVERSITY IN HEALTH CARE MANUAL Proven Tools and Activities for Leaders and Trainers Gardenswartz & Rowe — Updated 2013 This CD provides over 40 reproducible diversity training activities, checklists and tools accompanied by detailed directions for use in health care organizations. $100.00 See related courses offered by Gardenswartz & Rowe What It Takes Good News from 100 of America's Top Professional and Business Women Doubleday (1987) This book explains and illustrates five factors at the heart of success for 100 highly achieving women and includes a test to assess yourself in these five areas. ISBN 0-385-23820-7 $10.00 Beyond Sanity and Survival A Personal Guide to Stress Management Revised Edition Gardenswartz & Rowe (1980, 1986) This personal workbook contains self-development activities to manage stress at the intrapersonal, interpersonal and organizational levels. $10.00 ORDER NOW Simply click here to download the order form and follow instructions.   Home | About Us | Services | Book List | Clients EIDI | Resource Center | Activity Center | Contact Us © Gardenswartz & Rowe, All Rights Reserved