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Samples of Courses Offered:
For: In-house staff who will be responsible for conducting diversity training. Size: Optimum size 20 participants Time: 3 1/2 - 4 days depending on experience of trainees. Focus:
Grounding in basic diversity concepts and selected
managing diversity competencies such as team
building and performance review as well as group
dynamics, agenda design, and facilitation. Trainees
also gain skills in designing interventions to
address specific on-going diversity related issues
and needs. 
For: Diversity Councils, Action Teams, and Steering Committees Size: Optimum size 12-15 participants Time: Initial 2 days followed by on-going planning sessions at intervals determined by group (suggested monthly) Focus:
Developing understanding of diversity and its
impact on the organization, building teamwork and
cohesion in the group and planning a diversity
strategy for the organization in response to
problems identified from data collected in
assessment phase.
For: Managers and supervisors who lead diverse work groups Size: Optimum size 25 participants Time: 1-2 days or 4 hour modules spaced over time in response to organizational needs and requirements Focus:
Gaining an understanding of diversity foundation
including culture and prejudice, one's own
relationships to these issues and specific
managerial competencies identified by the
organization.
EXECUTIVE BRIEFINGS OR RETREATS For: Top leadership Size: Executive team Time: 2 hours to 2 days Focus:
Building the business case and identifying
strategic drivers and ways to leverage diversity in
your industry with workforce and customers. Examine
organizational values that mesh with diversity,
explore diversity's impact on the organization, and
determine strategic direction for the
organization.
For: Lending officers and employees in financial services institutions Size: Optimum size 20-25 participants Time: 1-2 days or several 4-hour modules spaced at intervals Focus:
Understanding of diversity and its impact on
customer service, including culture, prejudice and
assumptions. In addition, skills to overcome
barriers to serving diverse customers and
underserved communities.
MANAGING DIVERSITY IN HEALTH CARE For: Health care staff at all levels, including administrators, physicians, nurses, therapists, and other employees in medical organizations Size: Optimum size 25 participants Time: 1-2 days or several 4-hour modules Focus:
Foundation of diversity with a strong emphasis on
stereotypes and culture, and cross-cultural norms
that impact health care beliefs, practices, and
interactions between provider and patient.
For: Customer service and sales staff who deal with diverse customers in person and on the telephone Size: Optimum size 15-25 participants Time: A series of 2 to 4 half-day modules conducted at intervals Focus: Understanding diversity and culture and their impact on sales and service as well as developing a wider array of behaviors and strategies for working with a diverse customer base.
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