Because the
demographic changes facing American business have
been both recent and rapid, organizations and their
managers often need help in developing a larger
repertoire of managerial strategies and skills to
capitalize on this pluralistic population. Today's
diverse workforce poses both challenges and
opportunities. It can offer an organization
creativity, energy, and new approaches to solving
problems. However, differences in backgrounds,
values, and norms can also result in conflict,
disruption, and loss of productivity. The outcome
that results depends largely on how a workforce is
managed.
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