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"Show
us a manager who deals well with diversity
and we will show you the consummate
manager of today ... one who is solution
oriented, productive, adaptable, flexible,
and responsive to change."
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Gardenswartz
& Rowe's 2008 Conferences and Public
Programs
Lee and Anita are interviewed in European magazine
Read the recent article in the Los Angeles Times
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OUT OUR NEWEST BOOKS
EMOTIONAL INTELLIGENCE AND DIVERSITY WORKBOOK SERIES
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out our Activity Center!
Because the
demographic changes facing American business have
been both recent and rapid, organizations and their
managers often need help in developing a larger
repertoire of managerial strategies and skills to
capitalize on this pluralistic population. Today's
diverse workforce poses both challenges and
opportunities. It can offer an organization
creativity, energy, and new approaches to solving
problems. However, differences in backgrounds,
values, and norms can also result in conflict,
disruption, and loss of productivity. The outcome
that results depends largely on how a workforce is
managed.
PRODUCTIVITY
SABOTEURS
How many of
the following diversity problems exist in your
organization?
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Frustration
about staff speaking other languages on
the job
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Resistance
to working with members of another ethnic,
racial, or cultural group
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Miscommunication
due to limited or heavily accented
English
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Ethnic
or racial slurs or jokes
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Charges
of discrimination in promotions, pay, and
performance reviews
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Little
or no social interaction between members
of different groups
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Recruitment
and retention difficulties
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Discontent
due to perceived favoritism
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Negative
comments about the work habits of members
of other groups
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Insufficient
participation at staff
meetings
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Limited
input from members' specific
groups
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Lack
of diversity at all levels
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